Effective communication with customers is essential for any company’s success in today’s fast-paced business landscape. Both inbound and outbound call center services are important. But what is the difference between an inbound...
Read MoreDo you know that the companies that prioritize customer support outperform those that do not by about 80%? However, are your call center services prepared to handle high call volumes? It is...
Read MorePlatforms promising deliveries in as little as 10-20 minutes. Could you have imagined this a few years back? Well, quick commerce has made it possible today. With the rapid growth of eCommerce,...
Read MoreDo you know that by the year 2028, it is estimated that the total number of quick commerce users will rise to 56.4M? So, this is the right time if you also...
Read MoreDid you know that quick commerce sales in India surged by 280% over the next two years? Isn’t it fascinating how quick commerce, which arrived in 2014, has recently become the talk...
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What are AI agents? How are AI agents transforming eCommerce? If you are ignoring AI agents, you will be left behind in 2025. Let us know how! As an eCommerce business owner, it is essential for you to know that about 39% of people are already satisfied with AI agents solving their problems until they…
Quick commerce has completely transformed online shopping. Did you know that by 2029, the number of quick Commerce users will reach about 60.6 million? Quick commerce refers to a type of eCommerce, where the products are delivered to the customers within an hour. Moreover, with so many popular quick commerce platforms today like BlinkIt, Zepto,…
Why do you need a strong eCommerce logistics system? This is because the eCommerce market is growing at a CAGR of 19.5% between the years 2021 to 2023. We all know for a fact that in today’s fast-paced eCommerce world, eCommerce logistics plays a more crucial role than ever. Customers now expect their orders to…
Are you aware that about 38% of customers appreciate live chat support when they are shopping online? Imagine for once how customers would appreciate supportive contact center services. Isn’t it? Providing on-time and efficient support to your customers is super valuable today. By not paying much attention to this, you are somewhere doing injustice to…
I read that about 45% of shoppers choose online shopping because of free delivery. In the earlier days of starting my eCommerce business, I focused on this. But, I failed. It was then that I came to know about courier aggregators. When I first started my eCommerce business, I lacked proper guidance. Each day, I…
Do you know that about 62% of small and medium businesses use online platforms like eCommerce stores as their main sales channel? Considering this, the best courier aggregator in India can be a game changer for you as well. As a small eCommerce business owner, you need to consider several things. From managing eCommerce shipping…
Do you know that about 53% of customers believe that AI will help companies provide better support to customers? Do you want to know more tips on how to improve call center services? Read this blog to know more. In today’s highly competitive eCommerce world, providing the right and on-time customer support cannot be underestimated….
You are doing everything to make your eCommerce business operations streamlined. But are you paying enough attention to customer support? Best call center services for eCommerce can help your online business. In today’s competitive eCommerce environment, delivering excellent customer service can differentiate between one-time shoppers and repeat buyers. 80% of customers say that the customer…
Do you think scaling your eCommerce business without providing timely support to your customers is possible? No, it is not. However, call centers for eCommerce will provide you the advantage of ensuring maximum customer satisfaction. Outsourcing call center service is one of the most advantageous steps for your eCommerce business. With good customer support and…
Did you know that in India, about 60% of online orders come from tier-two cities or smaller ones? With eCommerce businesses penetrating deep into society and online shopping becoming the new normal, boosting your courier services is a must. Today, a lot of leading eCommerce players in India and the globe are providing one-day or…