Upgrade your eCommerce business’s efficiency with Zopoxo’s efficient and reliable eCommerce warehousing and fulfillment solutions. From safe storage to fast, error-free deliveries, we take care of operations closely and in detail.
Utilizing state-of-the-art technologies, API integration, no-weight disputes, and real-time inventory management, we help you easily meet customer expectations.
Ensure every order counts with seamless order confirmation that reassures your customers and builds trust, instantly.
Never miss a delivery again with our proactive NDR follow-ups, keeping your customers informed and your recovery rate high.
Recapture lost sales with targeted recovery strategies that bring customers back and turn missed opportunities into conversions.
Manage customer interactions with ease through our comprehensive support system that guarantees quick resolutions and satisfied customers.
How Do Our Call Center Services Help You?
Zopoxo’s dedication has been instrumental in helping us recover abandoned orders. Their team is always on top of NDR cases, ensuring that we never miss an opportunity to reconnect with our customers.
Customized Solutions
Tailor-made call center services are designed specifically for your eCommerce business needs, whether it is customer care, tech support, or sales.
Multilingual Support
Reach a global audience with our expert agents fluent in multiple languages.
State-of-the-Art Technology
Our call centers are equipped with the latest AI-driven tools to ensure fast, efficient, and error-free communication.
Scalable Operations
No matter the size of your business, we scale our services to match your growth.
24/7 Availability
Now make sure your customers are never left waiting. Our customer service solutions operate around the clock to provide seamless support, no matter the time zone.
Cost-Effective Solutions
Get top-tier call center services without breaking the bank. We offer affordable pricing plans that give you the best value for your investment.
150+
Clients Served
95%
Customer Satisfaction Rate
1.5 Million+ Customer Interactions Handled Yearly
24/7
365 Days of Operation
Are you aware that about 38% of customers appreciate live chat support when they are shopping online? Imagine for once how customers would appreciate supportive contact center services. Isn’t it? Providing on-time and efficient support to your customers is super valuable today. By not paying much attention to this, you are somewhere doing injustice to…
Posted on: November 14, 2024
I read that about 45% of shoppers choose online shopping because of free delivery. In the earlier days of starting my eCommerce business, I focused on this. But, I failed. It was then that I came to know about courier aggregators. When I first started my eCommerce business, I lacked proper guidance. Each day, I…
Posted on: November 13, 2024
Do you know that about 62% of small and medium businesses use online platforms like eCommerce stores as their main sales channel? Considering this, the best courier aggregator in India can be a game changer for you as well. As a small eCommerce business owner, you need to consider several things. From managing eCommerce shipping…
Posted on: November 9, 2024
Do you know that about 53% of customers believe that AI will help companies provide better support to customers? Do you want to know more tips on how to improve call center services? Read this blog to know more. In today’s highly competitive eCommerce world, providing the right and on-time customer support cannot be underestimated….
Posted on: November 6, 2024
You are doing everything to make your eCommerce business operations streamlined. But are you paying enough attention to customer support? Best call center services for eCommerce can help your online business. In today’s competitive eCommerce environment, delivering excellent customer service can differentiate between one-time shoppers and repeat buyers. 80% of customers say that the customer…
Posted on: November 4, 2024
Do you think scaling your eCommerce business without providing timely support to your customers is possible? No, it is not. However, call centers for eCommerce will provide you the advantage of ensuring maximum customer satisfaction. Outsourcing call center service is one of the most advantageous steps for your eCommerce business. With good customer support and…
Posted on: October 25, 2024
Did you know that in India, about 60% of online orders come from tier-two cities or smaller ones? With eCommerce businesses penetrating deep into society and online shopping becoming the new normal, boosting your courier services is a must. Today, a lot of leading eCommerce players in India and the globe are providing one-day or…
Posted on: October 22, 2024
Are you aware that about 33% of customers will consider choosing your competitor after a single bad experience? Reliable call center services for eCommerce businesses help you ensure that each customer gets complete satisfaction. In eCommerce today, customer satisfaction is one of the most important aspects that will either make or break your eCommerce business….
Posted on: October 18, 2024
Our call center offers a range of services tailored to meet your business needs, including inbound and outbound customer support, order processing, technical support, help desk services, customer surveys, lead generation, and appointment scheduling.
We cater to a variety of industries, including eCommerce, healthcare, finance, telecommunications, retail, and more. Our team is experienced in providing customised solutions that align with the unique needs of each industry.
Yes, our agents are trained to provide exceptional support for eCommerce businesses, including order tracking, product inquiries, returns, and refunds. We ensure your customers receive prompt and accurate assistance to enhance their shopping experience.
Yes, we provide 24/7 support to ensure that your business is always available to assist your customers, no matter the time or location. This helps you offer a seamless experience to your global customer base.
We focus on training our agents in both technical knowledge and soft skills, ensuring they are well-versed in your products, services, and brand voice. Additionally, we continuously monitor and analyze performance metrics like call quality, customer satisfaction, and response time to maintain high standards.
Absolutely. Our call center services are flexible and scalable. Whether you're a startup or an established company, we can adjust our resources to meet your growing needs, ensuring you have the right support at every stage of your business journey.
