Maximize eCommerce Revenue, Profitability & Customer Satisfaction with Our 24/7 Call Center Solutions

Upgrade your eCommerce business’s efficiency with Zopoxo’s efficient and reliable eCommerce warehousing and fulfillment solutions. From safe storage to fast, error-free deliveries, we take care of operations closely and in detail.

Utilizing state-of-the-art technologies, API integration, no-weight disputes, and real-time inventory management, we help you easily meet customer expectations.

Tailored Solutions for Every eCommerce Challenge

call center for eCommerce

Order Confirmation

Ensure every order counts with seamless order confirmation that reassures your customers and builds trust, instantly.

Non-Delivery Report

Never miss a delivery again with our proactive NDR follow-ups, keeping your customers informed and your recovery rate high.

Abandoned Recovery

Recapture lost sales with targeted recovery strategies that bring customers back and turn missed opportunities into conversions.

Customer Support Management

Manage customer interactions with ease through our comprehensive support system that guarantees quick resolutions and satisfied customers.

Testimonials

How Do Our Call Center Services Help You?

Zopoxo’s dedication has been instrumental in helping us recover abandoned orders. Their team is always on top of NDR cases, ensuring that we never miss an opportunity to reconnect with our customers.

Tramboo Sports

Thanks to Zopoxo, our abandoned orders are now getting the attention they deserve. Their proactive NDR follow-up has made a noticeable difference in our recovery efforts.

Japam

Zopoxo has helped us significantly reduce abandoned orders. Their seamless process has given us the ability to reclaim sales we would have otherwise lost.

Hammer Online

Handling NDR calls has always been a challenge, but Zopoxo’s team stepped in and managed everything perfectly. Their attention to detail is exactly what we needed.

Folk Creation

Zopoxo’s support team has been invaluable in managing our customer interactions. Their professionalism and responsiveness are what keep us coming back.

Ibraheem

Why Trust Our Call Center Services?

Customized Solutions

Tailor-made call center services are designed specifically for your eCommerce business needs, whether it is customer care, tech support, or sales.

Multilingual Support

Reach a global audience with our expert agents fluent in multiple languages.

State-of-the-Art Technology

Our call centers are equipped with the latest AI-driven tools to ensure fast, efficient, and error-free communication.

Scalable Operations

No matter the size of your business, we scale our services to match your growth.

24/7 Availability

Now make sure your customers are never left waiting. Our customer service solutions operate around the clock to provide seamless support, no matter the time zone.

Cost-Effective Solutions

Get top-tier call center services without breaking the bank. We offer affordable pricing plans that give you the best value for your investment.

150+
Clients Served

95%
Customer Satisfaction Rate

1.5 Million+ Customer Interactions Handled Yearly

24/7
365 Days of Operation

Blogs

Get Shipping Services in India – 7 Ultimate Mistakes

With eCommerce on the rise, the demand for the best shipping services in India has grown too. Are you also looking for one? Let us find out what not to do. Do you know that the eCommerce market penetration is expected to reach about 49.1% by 2029? Don’t you think your eCommerce business needs the…

Posted on: March 28, 2025

Sell on Quick Commerce – The Only Guide You Need

Do you know that as a seller, quick commerce provides you with many opportunities to expand your business? Let us understand how you can sell on quick commerce.  We have read and seen several discussions on quick commerce vs eCommerce. The advantages that quick commerce brings to the table are numerous.  By the year 2029,…

Posted on:

ways to make money in eCommerce

7 Proven Ways to Make Money in eCommerce – Ultimate Hacks

Do you know that about 2.77 billion people are expected to shop online by the year 2025? So, it is a great time for you to know ways to make money in eCommerce.  By the year 2027, global retail eCommerce sales are expected to surpass $8 trillion. So, it is clear from these stats that…

Posted on: March 21, 2025

international shipping

Ship Internationally from India – The How to Guide

Are you receiving orders from your global clients but are not able to deliver your products to them? Do you know the ways to ship internationally? We will help. Do you know that eCommerce or online commerce accounts for 20.1% of the total retail sales globally? How has that become possible? One of the primary…

Posted on: March 19, 2025

7 Best User-Generated Content Ideas – How to Use it?

Are you using user-generated content ideas in your marketing strategy? No? Then you are missing out on the real marketing hack. In today’s digital landscape, authentic content is more valuable than ever. Consumers trust real stories from other customers instead of polished brand ads.  Stats tell that about 79% of customers say that user-generated content…

Posted on: March 17, 2025

AI tools in eCommerce

Ultimate AI Tools for eCommerce – Grow Your Business in 2025

Do you know that more than 30% of business owners are considering using AI for content production? Are you currently using any form of AI tools for eCommerce? In today’s digital era, online businesses are constantly looking for innovative ways to gain an edge over their competitors. One of the most exciting trends is the…

Posted on: March 11, 2025

The Role of AI in eCommerce – Understanding Secrets Behind

Do you know that about 83% of businesses claim that AI is among the top priorities in their plans? In the same manner, the role of AI in eCommerce is massive. Do you know how? In today’s fast-paced digital world, online businesses must continuously adapt to stay ahead. Thus, one of the most transformative advancements…

Posted on: March 6, 2025

eCommerce Vs Quick Commerce – Where to Sell Your Products?

Do you know that the quick commerce market is expected to grow at an annual rate of 60-80%? In addition, eCommerce sales are expected to exceed 4.1 trillion USD. So, there is eCommerce Vs quick commerce. Where should you invest?  In today’s fast-paced retail environment, understanding the difference between traditional online sales and rapid delivery…

Posted on: March 4, 2025

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Ecommerce Journey

Frequently Asked Questions

Our call center offers a range of services tailored to meet your business needs, including inbound and outbound customer support, order processing, technical support, help desk services, customer surveys, lead generation, and appointment scheduling.

We cater to a variety of industries, including eCommerce, healthcare, finance, telecommunications, retail, and more. Our team is experienced in providing customised solutions that align with the unique needs of each industry.

Yes, our agents are trained to provide exceptional support for eCommerce businesses, including order tracking, product inquiries, returns, and refunds. We ensure your customers receive prompt and accurate assistance to enhance their shopping experience.

Yes, we provide 24/7 support to ensure that your business is always available to assist your customers, no matter the time or location. This helps you offer a seamless experience to your global customer base.

We focus on training our agents in both technical knowledge and soft skills, ensuring they are well-versed in your products, services, and brand voice. Additionally, we continuously monitor and analyze performance metrics like call quality, customer satisfaction, and response time to maintain high standards.

Absolutely. Our call center services are flexible and scalable. Whether you're a startup or an established company, we can adjust our resources to meet your growing needs, ensuring you have the right support at every stage of your business journey.