Effective communication with customers is essential for any company’s success in today’s fast-paced business landscape. Both inbound and outbound call center services are important. But what is the difference between an inbound...
Read MoreDo you know that the companies that prioritize customer support outperform those that do not by about 80%? However, are your call center services prepared to handle high call volumes? It is...
Read MorePlatforms promising deliveries in as little as 10-20 minutes. Could you have imagined this a few years back? Well, quick commerce has made it possible today. With the rapid growth of eCommerce,...
Read MoreDo you know that by the year 2028, it is estimated that the total number of quick commerce users will rise to 56.4M? So, this is the right time if you also...
Read MoreDid you know that quick commerce sales in India surged by 280% over the next two years? Isn’t it fascinating how quick commerce, which arrived in 2014, has recently become the talk...
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Why do you need a strong eCommerce logistics system? This is because the eCommerce market is growing at a CAGR of 19.5% between the years 2021 to 2023. We all know for a fact that in today’s fast-paced eCommerce world, eCommerce logistics plays a more crucial role than ever. Customers now expect their orders to…
Are you aware that about 38% of customers appreciate live chat support when they are shopping online? Imagine for once how customers would appreciate supportive contact center services. Isn’t it? Providing on-time and efficient support to your customers is super valuable today. By not paying much attention to this, you are somewhere doing injustice to…
Do you know that about 53% of customers believe that AI will help companies provide better support to customers? Do you want to know more tips on how to improve call center services? Read this blog to know more. In today’s highly competitive eCommerce world, providing the right and on-time customer support cannot be underestimated….
You are doing everything to make your eCommerce business operations streamlined. But are you paying enough attention to customer support? Best call center services for eCommerce can help your online business. In today’s competitive eCommerce environment, delivering excellent customer service can differentiate between one-time shoppers and repeat buyers. 80% of customers say that the customer…
Do you think scaling your eCommerce business without providing timely support to your customers is possible? No, it is not. However, call centers for eCommerce will provide you the advantage of ensuring maximum customer satisfaction. Outsourcing call center service is one of the most advantageous steps for your eCommerce business. With good customer support and…
Are you aware that about 33% of customers will consider choosing your competitor after a single bad experience? Reliable call center services for eCommerce businesses help you ensure that each customer gets complete satisfaction. In eCommerce today, customer satisfaction is one of the most important aspects that will either make or break your eCommerce business….
Do you know that about 70% of shoppers abandon their carts? As an eCommerce business owner, this is one of the biggest challenges you must be facing. However, call center services can be an effective solution to this. There are several prominent reasons why shoppers abandon their carts. From high prices to lack of timely…
Are you also looking forward to finding the right call center service in India? Expensive services, poor scalability, and other hurdles are affecting your decision? Let us find out how to pick the right call center services in India. Do you know that about 88% of customers who find good customer support in an eCommerce…
A recent Salesforce research says that about 91% of customers will likely make a repeat purchase after having an amazing customer experience. Is your eCommerce business ready with the right call center services? Customer satisfaction in eCommerce lays the foundation for your business. Getting new customers is alright, but the real challenge is retaining those…